Online Privacy Policy

This Online Privacy Policy describes Success Lending LLC, our affiliates, and subsidiaries (“SUCCESS® Lending,” “we,” “us,” or “our”) collect, store, use, share, and secure your personal information when you visit our website and otherwise engage with us online. By visiting the website, you are acknowledging that you have read, accept, and agree to the terms of this Policy.  Our Privacy Notice for California Residents gives additional information for residents of California

For information about how we may use consumers’ information as part of our lending or mortgage service offerings please see our Financial Privacy Notice

What We Collect

We primarily collect information by specifically requesting it from you. Generally, this occurs when you register at our website or request information or a service. Usually, we and our service partners use your information to operate the website and to deliver value-added services to you. Our website also uses your information to inform you about other products or services available from us.

For the purposes of this Privacy Policy, non-public personal information includes, without limitation, (a) your email address, (b) your first name, (c) your last name, (d) your social security number, and (e) your loan number.

SUCCESS® Lending gathers two types of information about you:

  • Data, including non-public personally identifiable information, that users provide through optional, voluntary application on our website
  • Data that SUCCESS® Lending gathers through aggregate tracking, including by tallying webpages that are viewed by users throughout our website

If you apply for a loan we may collect personal information about you including your:

  • Personal identifiers such as your name, contact details, social security number;
  • Professional or employment-related information;
  • Commercial and financial information such as your income, assets and liabilities, savings and investments; and,
  • Information about your preferences and needs to customize your service offerings and user experience.

We collect this information from the following sources:

  • From you directly on applications and other forms;
  • Third parties such as employers, financial institutions and credit reporting agencies; and

Our affiliates and business partners. Our website is not intended for persons under the age of 18.  We do not knowingly collect, maintain, or use personal information from children under the age of 13.  If we become aware that a child under the age of 13 has submitted personal information to us through the website, we will immediately delete such information.

How We Use It

We use the information we collect to:

  • Respond to your requests and communicate with you;
  • Accomplish everyday business purposes;
  • Learn how to improve our website and services; and
  • Provide you with information about relevant promotions or offerings.

We will not share any of your non-public personal information with anyone outside our company except on a “need to know” basis as necessary to provide the products and services you have requested, at your direction and with your consent, to communicate with you about products and services, to update you on new services and benefits, or to provide you with personalized promotional offers.  We also will share information as required or permitted by law.

How We Retain It

To the extent permitted by applicable law, SUCCESS® Lending will retain your personal information only for as long as the company believes it is necessary to fulfill the purposes for which it was collected, including for the purpose of meeting any legal, accounting, or other reporting requirements or obligations.

Security Measures

Keeping Personal Information secure is an important priority to us.  We maintain physical, technical, electronic, procedural and organizational safeguards and security measures that are designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access, whether it is processed by us or elsewhere consistent with applicable laws.  Our policy is to permit employees to access your personal information only if they have a business purpose for using such information, such as administering, providing or developing our products or services. We require all of our employees, requires all employees to safeguard personally identifiable information. However, while we employ reasonable security measures to protect your personal information, no method of electronic transmission is completely infallible, and we cannot guarantee its absolute safety.

Cookies

Our website uses cookies, tags, pixels, and similar tracking technologies (“Cookies”) to provide, customize, evaluate, improve, and secure our website and services.

A Cookie is a small piece of text that is placed on your website browser when you visit a website. These include our own first-party Cookies as well as third-party Cookies of our service providers and marketing partners. Some Cookies are only stored temporarily and destroyed each time you close your web browser.  Our website also uses persistent Cookies, which do not delete when you close your browser and may collect and store data for a set period of time after you’ve left our website. You can find out more about Cookies in general and how they work at Cookiepedia

We use Cookies for the following purposes:

  • Website Operation. Cookies help us run our website securely and enable basic functions like page navigation.
  • Performance and Analytics. Cookies help us analyze how you interact with our website. This enables us to monitor and improve our website performance, services, and your experience. For example, our first-party cookies track assign identifiers to users so that we can track how many users visit the site, how long they stay, and what they use.
  • Cookies allow us to deliver advertisements that are meaningful to you. Our third party advertising partners may use the Cookies to build a profile of your interests, deliver relevant advertising on other sites, and measure the efficiency of the advertisements.

How to Manage Cookies

If you wish to prevent Cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set.  If you block Cookies, certain features on our website may not work. We do not respond to Do Not Track (“DNT”) signals.

‍Third-Party Sites, Links, and Plug-Ins

Our website may have links to third-party websites and mobile applications. Our website may also offer you the ability to interact with plug-ins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. We do not control these third-party websites, applications, or social media sites and we are not responsible for how they may treat your personal information. Your use of third-party sites, links, or social network plug-ins is subject to each third party’s privacy policy and terms, which may be different from ours. So, please read those policies carefully to understand their practices and your options.

Disclaimer

Nothing in this Notice restricts SUCCESS® Lending’s ability to:

  • Comply with federal, state, or local laws;
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • Cooperate with law enforcement agencies concerning conduct or activity that the SUCCESS® Lending, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law; or
  • Exercise or defend legal claims.

Changes to this Policy

We will not retroactively use or share data in a manner that is materially different from this Online Privacy Policy without first providing you notice. This Online Privacy Policy is reviewed and updated annually and we will use reasonable means to inform you of any changes.

Agreement and Contact

By clicking on any button indicating an acceptance or agreement to terms, a continuance of processing or submission you understand that you are agreeing to the stated terms and conditions of that submission and that you are agreeing that you have read, accepted, and agreed to the terms and conditions and agree to do business electronically with SUCCESS® Lending.

Questions

If you have questions or concerns regarding this Online Privacy Policy or the handling of your personal information, please contact us at [email protected]

Effective Date:  11/2021

California Privacy Act Disclosure

The majority of information SUCCESS® Lending, our affiliates, and subsidiaries (“SUCCESS® Lending” or “we”) collect, process, or disclose is governed by the Gramm-Leach-Bliley Act, California Financial Information Privacy Act, and other applicable financial protection laws. You can learn more about your rights contained within those laws and the categories of information we collect by visiting our US Financial Privacy Notice

In limited circumstances, we may collect information that identifies, describes, or is reasonably capable of being associated with you that is not subject to financial protection laws (“Non-Financial Information”). Non-financial Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.

The Right to Request More Information

For Non-Financial Information, you may have the right to request more information from us including:

  • The categories of personal information we collected about you;
  • The categories of sources from which we collected that information;
  • Our business or commercial purpose for collecting that information;
  • The categories of third parties with whom we shared that information; and
  • The specific pieces of personal information we collected about you.

The Right to Request Access

For Non-Financial Information, you also may have the right to request access to your personal information.

The Right to Request Deletion

For Non-Financial Information, you may have the right to request that we delete your personal information. Please note that simply logging out or uninstalling an app does not delete your account or your personal information.

How to Exercise these Rights

To submit a request to exercise rights over your Non-Financial Information, you may contact us at:

  • Online Personal Information Request
  • Phone: 866.211.8875

You can always opt-out or unsubscribe from marketing emails by clicking here.

Verification

We may need to verify your identity using your personal information before we can respond to your request. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identify after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Designating an Authorized Agent

You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

Process

We will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Requests for specific pieces of Personal Information will require additional information to verify your identity.

In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another individual. Additionally, we will not honor your request where the Personal Information that we maintain about you is not subject to the CCPA’s access or deletion rights.

We will advise you in our response if we are not able to honor your request. We will not provide social security numbers, driver’s license numbers or government issued identification numbers, financial account numbers, account passwords or security questions and answers, or any specific pieces of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud or unreasonable risk to data or systems and network security.

We will work to process all verified requests within 45 days pursuant to the CCPA. If we need an extension for up to an additional 45 days in order to process your request, we will provide you with an explanation for the delay.

Do Not Track Requests

As more fully described in our Privacy Policy, we use cookies to collect information about your internet activity to help us provide you with relevant advertisements, incentives or offers. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our website and apps do not recognize “Do Not Track” signals.

Third-Party Marketing and Selling

We do not provide your Non-Financial Information to third parties for their direct marketing purposes. Nor do we intend to sell your Non-Financial Information to third parties without providing you notice and an opportunity to opt out.

No Discrimination

We will not unlawfully discriminate against you for exercising any of these rights.

Question or Concerns

Should you have any questions or concerns regarding this Disclosure, please contact us at [email protected]

Last Revised: July 7, 2021

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